Alorica is a name that many of you may not be familiar with at all. It may conjure up images of an alien world or a new drug, but it is neither of those things. The failing is not yours, it is just that when a business exists to service other businesses it is not always well know to the public. For those of you who are not familiar with the company lets begin by taking a look at how the organization has chosen to describe itself, “Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica’s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Chino, California with over 20,000 employees in 40 domestic, nearshore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution.”
Now we can talk about the job cuts. The company is getting ready to cut loose 127 workers from its facility in the Cutler Bay region. These job cuts, which have not been outlined in much detail by the company, will be more then enough to qualify as a mass layoff action under the current federal guidelines. For those of you who are not familiar with the idea of a mass layoff action here is a look at how the federal government defines the term, “The Mass Layoff Statistics (MLS) program collects reports on mass layoff actions that result in workers being separated from their jobs. Monthly mass layoff numbers are from establishments which have at least 50 initial claims for unemployment insurance (UI) filed against them during a 5-week period. Extended mass layoff numbers (issued quarterly) are from a subset of such establishments—where private sector nonfarm employers indicate that 50 or more workers were separated from their jobs for at least 31 days.”
We do know that the jobs will be cut in stages, with the layoffs beginning on Nov. 11 and finishing up on Feb. 17. Part of this delay is due to the requirements of a mass layoff action, which forces companies to give several weeks of notice before jobs are cut in this number, and the rest is likely due to the transition of duties workers will have to take on once the cuts are made.
This is an abrupt about face for the company, which in the recent past, was looking to hire on a lot of new people. Here is a look at the release about the company’s recent bout of optimistic hiring, “Alorica (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today its plans to add over 500 employees in the Miami-Dade and Broward Counties in Florida to provide support for a major satellite provider. The positions offered are mainly for Sales Representatives. Openings will be filled for the Cutler Bay and Sunrise locations.”Alorica to Cut Jobs by Harrison Barnes