Articles Written By: Harrison Barnes

This author has written 19837 articles

Will Call Center Management Software Improve Your Business?

January 11, 2010
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Call center management software is becoming increasingly popular, even with businesses that have only a few workers. More often called “contact centers,” call center management software has the ability to control and handle the many different needs of businesses today. Many features include instant routing of important customers to the best agents, reduce holding times for customers, and offer more efficient scheduling of employees and detailed reporting. Your call center man...

Server Virtualization

January 11, 2010
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of the hardware you already have instead of investing in more hardware and increasing the risk of a breakdown, which means you will have to pay technicians to come in and set the fault right. If you have a need for an entire rack of servers to service a range of clientele with data or software, you should begin to consider ‘server virtualization'.

Nobody Ever Knows They Got Joining Instructions

January 11, 2010
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It's true! Ask any delegate whether they got their joining instructions and they'll look at you blankly. If you explain that we sent you a letter describing the event and how to get here; a small glimmer of light starts to burn. This piece of event jargon is one of the few technical terms that delegates don't really need to know about. To give your delegates complete confidence that your event is well organized and that their every need has been considered, it is well wort...
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