Monthly Archives: January 2010

When you are surfing what are you thinking? Maybe “that’s 20 another 10, and then I’ll get my site seen 10 times for free” etc, what do you think everyone else is thinking? The same!

When you give your customers a service that is way out of the normal, two things happen: your customers come back again and again; and your job becomes a source of pleasure. This article shows you how to do it.

Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise—I’ve seen anywhere from $6500 to $10,000 quoted per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure?

Competition should never be seen as a disadvantage to a business owner. Instead, it should serve as a challenge to make their product or service better.

Hype can be good or bad, depending on whether it reflects our natural enthusiasm, or whether it's designed to manipulate others. Assess whether your hype is good or bad by questioning your motivation, and by considering the needs of listeners or readers.

This article explains how customer service has changed into customer care. The successful restaurants always knew this.

When it comes to Public Relations, the driving philosophy that underlies even the most minute aspect of a campaign is that perception equals reality.

Think about the last car purchase you made... Did you watch closely for advertisements that explained all of the features before you bought the car?

Should auld acquaintance be forgot and never brought to mind? Should auld acquaintance be forgot and days of auld lang syne?.. And days of auld lang syne, my dear, And days of auld lang syne… Should auld acquaintance be forgot, And days of auld lang syne?… In unison we continue the legacy of Robert Burns and altogether we say - Happy New Year!

Wrongful termination occurs when you are fired in a way that violates public policy and may include situations where you were forced to resign (called constructive discharge). Having copies of documentation for your lawyer to review will help him or her determine if you have been the victim of wrongful termination.