Monthly Archives: January 2010

The Voice of Customer Service

Customer service is about more than mouthing the words customers want to hear in a manner so as to convey our inflection. It is important to understand where in a sentence we put the emphasis. Using a pleasant tone, effective intonation, and empathic emotion our voice can go a long way toward helping customers feel heard, valued and cared for.

Tips on creating professional quality brochures

Creating a brochure is something anyone can do now with the many brochure making software available on the Internet. Those who do not have the time or the inclination of making their own brochures can always hire one of the many online and offline printers who will print brochures for you at a price. However, it is the tips to create a professional quality brochure that has to be kept in mind when making a brochure.
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