How Do You Know You Are Getting Better? Use Data To Drive Improvement
The best quality improvement initiatives are driven by data! Why? How are you going to know how much you have improved if you don’t measure something?
All of you have been exposed to measures in many situations. Most of them were important. In school, you were graded. Perhaps you own shares of stock; how do you measure the success of the stock—its increase in value, a measurement. How do you know if your team wins? By its score, a measurement. The fact is that many daily ...