When you visit a bank or any such institutions where you actually keep looking out for help, and then finally you are led to the desk of the corporate relationship manager. This person will actually listen to your problems and finally advise you on what you can do. Be it some matter with your account or be it some casual enquiry, it is their help that you will benefit from. However, when you are unable to bring your problem into notice or somehow be communicated badly the relationship manager who is to be blamed. If, you are deciding on such a post then responsibility is the prime factor that is bound to drive you.