Layoffs

When I think of an executive I think of powerful looking man in a sharp suit making large business deals with international big-wigs. I think of bank accounts in the Carribean and 2nd homes in Italy. I think about the dark limousines and the power ties and golfing with the president or a powerful person in Congress. I think of Martini’s and big cigars and lawyers and secret memos. Why do I think all these things about being an executive? Well the movies of course and why n...

Administrative Professionals Week/Day is celebrated the last week of April. Let’s show our appreciation to their work efforts. Here are a few ways how.

CRM software is only one component of the automotive dealer BDC initiative.

Recently a client told me a wonderful story about how a change of attitude helped her to keep a valued employee.

Q: My company is really in hot water with one of our best customers. I can't reveal exactly what happened, but suffice it to say that we really dropped the ball and the customer is furious. I'm not even sure we can save the account. What's the best way to get back in a customer's good graces after making such a mistake? -- Charles W. A: Without knowing the full story, Charles, I can't give you a specific course of action, but let's start at the sharp end of the uh-oh stic...

The company newsletter hit Ruth Kenyon's desk and there was her picture on the front page under the heading "Employee of the Month". A simple paragraph of text explained that she had single-handedly reduced the debtor days from 39 to 32 in a period of 6 weeks. If others didn't understand the significance of her work, it didn't matter, she just felt a huge wave of pride sweep over her. Even the smallest company has a reception area. This is a great place to publicize how go...

Stick with me here for minute – its not hard math. There are five retail KPI’s worth tracking at the individual Salesperson level: Sales per hour; items per sale; average sale; conversion rate; wage to sales ratio. If you add them all up (individually) and divide by the number of staff you get the ‘store average’ of each KPI. You can now compare each Salesperson’s five KPI’s to the ‘store average KPI’ instantly revealing the MOST deficient statistic or undersupplied ...

This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight and Content which is Essential for Pleasing Paying Guests. Staff scheduling is closely tied to dining room customer service and crucial for keeping your staff tight, happy and well connected. In every way, a balance must be achieved by matching the dining room service labor needs to forecasted business. There should be a system whereby the staff shift availability days can be co...

Positive, effective communication is the key to success in every part of your life. That includes at work, at play, and at home. Here's how to do it.

That absence management is a key component of workforce management does not really need an explicit mention. However, planned and unplanned absence is a universal fact of work and many organizations might take it as something that cannot be avoided.