Are You Missing Your Best Quality Improvement Ideas?
November 2005. Winter is just around the corner here in Western Michigan. The leaves are literally raining off the trees. Just this morning at breakfast as I looked into the woods and I could see a steady stream of golden brown, red and yellow leaves heading towards the earth.
Last month I talked about keeping your quality improvement changes in place—using a manual that you develop of SOP’s, standard operating procedures. By the way, if you missed that issue, you can find...